When your customers need product and purchase guidance they can start a “service app” in their smartphones to get the right help.
This will generate an overview of the service situation, and enable them to connect to a service where they will have the opportunity to meet the right specialist. If there is no qualified staff available, they are placed in a virtual queue. When qualified staff are available, the customer get an alert to tell them that help is on the way. The store location of the customer is provided to the staff, and they can now seek out the customers to offer the right level of service – such as expert guidance on what TV set to choose.
This is all automatically managed by beacons wirelessly connecting the customer’s smartphone with the underlying service software Qmatic Orchestra.
When a customer enters your banking office for a booked appointment, but arrives a bit early, a message appears on their smartphone: “Welcome. Would you like your banking official Anna to know you’re here?”
When the customer confirms via a “service app” Anna now knows her customer has arrived and can start off their meeting earlier than agreed. Or if she’s occupied, the customer is informed that Anna will come to the lobby to meet as soon as possible.
This self-acting service runs on the Qmatic Orchestra platform in connection with beacons.
The patient can book a time for treatment or diagnostic wherever they are via their smartphones and a “hospital app”.
When arriving at the hospital the patient is automatically checked-in via beacons communicating with their smartphone. Instead of waiting at the reception desk and trying to find the right waiting-room, the patient gets a personal welcome-message from their doctor and directions.
The personnel now know that the patient has checked-in and is waiting. When the doctor is ready, he calls the patient to his examining room by messaging to the patient’s smartphone.
When citizens leave a service facility such as a postal office, a beacon notifies them on their smartphone asking for their feedback.
Via a “feedback app” they get a personal message from the actual service provider and can rate their experience directly. The Qmatic Orchestra platform saves all data that you can browse, analyse and export in different ways – instantly or at a later date.
We help our clients engage and interact with their customers. We gather information around the customer journey and help to create brand value in everything we do. With more than 30 years in the service of great customer experience, Qmatic leads the way in maximizing face-to-face customer touch point opportunities within retail, finance, healthcare and public sector. We offer a global footprint, operating in over 120 countries with over 60 000 systems installed around the globe.
25% of the world's population pass through a Qmatic system. Every year.
The number of countries we have sold solutions to.
Systems implemented around the world.
The number of partners and subsidiaries in the world.